Making a complaint

The Shires takes its responsibilities very seriously with respect to complaints about the service we provide or about any of the staff or directors, and we will work hard to address any shortcomings as quickly as possible. The procedures for making complaints are simple and straightforward and are written in such a way that anyone with a complaint is not put off making their views known and their issues addressed to their satisfaction.

All complaints are dealt with courteously, promptly and objectively. Formal complaints are dealt with according to the timetable below. Once we receive a formal complaint we:

1. acknowledge by letter that we have received it within five working days;
2. conduct a thorough investigation into the issues you raise, which may involve consulting the staff concerned. We will respond fully and in writing within 20 working days;
3. may send a copy of the response to any staff members involved and to parents or placing authorities if appropriate.

• The complaints policy document is available for all parents. Please contact the school to receive a copy, or download below: